With rate changes due to annual programming cost increases, Fayetteville Public Utilities’ (FPU) Telecom Department continues to show steady growth and sustainability in customer retention.
“The cable and Internet industries receive a lot of “churn” due to cable or satellite dish contracts and customers’ relocations, but what continues to be FPU’s best-selling point is the quality of service we provide our customers 24 hours a day,” says FPU’s CEO and General Manager Britt Dye. “We work with residential and commercial customers every day to offer the best solutions for their telecom needs.”
Because FPU has a unique position in the industry of providing multiple utility services, customers who apply for new utilities and live in a serviceable area for the utility’s telecom services are most likely to choose FPU as their cable, Internet, and phone service provider above other competitors.
FPU’s Telecom Department continues to plan for future telecom expansions in rural county areas in order to reach residents who do not have access to high-speed Internet service. In many of these areas, FPU is able to offer fiber-to-the-home service. FPU also continues to expand its EPON (Ethernet Passive Optical Network) service to local commercial and industrial customers to offer greater bandwidth for business applications.