Member Data and Billing Analyst

Website Middle Tennessee Electric Middle Tennessee Electric

We exist to make life better for our members.

MTE has a culture focused on exemplifying a group of ideal team players; individuals who are humble, hungry, and people smart. At MTE, we believe teammates who put the needs of others before oneself, seek innovative solutions to problems and challenges, and understand how our words and actions impact our teammates and our members, help MTE achieve our purpose of serving together to make life better for our members.

Above all skills, aptitudes, and job experiences, being an ideal team player is the most vital attribute someone must bring to our organization.

If you are an ideal team player and you meet the qualifications outlined in the job description, we welcome your application!

Job Summary:

To provide member and employee support by testing and scheduling bill calculation jobs, reviewing problem areas, providing adjustments, and maintaining accounts in accordance with the viewpoints, objectives, and policies of the cooperative to ensure quality assurance in all areas of CIS operations.

Job Requirements:

  • Encompass the three virtues of the Ideal Team Player (Humble, Hungry & People Smart).
  • High school diploma or equivalent is required.
  • A minimum of five (5) years of utility customer service experience is required.
  • Must have strong written and verbal communication skills.
  • Must be a problem solver and have the ability to think creatively and analytically.
  • Must be highly driven and self-motivated.
  • Must have a basic understanding of Microsoft Office products.

Benefits Package:

  • 401(k) and ROTH 401(k)
  • Accrued paid time off for vacation and sick leave
  • Eleven paid holidays each year
  • Employee pension program
  • Medical, dental and vision insurance
  • Mental health/well-being programs
  • Discounts from companies like United Communications, Verizon and Nissan
  • Financial and retirement planning services
  • Tuition reimbursement

Classification: Exempt

Statement of Nondiscrimination

It is the policy of MTE to ensure compliance with the nondiscrimination obligations of Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Readjustment Act, and Title VI of the Civil Rights Act of 1964, and each of their amendments and implementing regulations. It is the policy of MTE that no person shall be excluded from participation in or be denied the benefits of or be subjected to discrimination under any program or activity on the grounds of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.