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Regional Marketing and Member Service Conference

April 18, 2018 - April 20, 2018

Lodging: Make your reservation here or call (800) 261-9530 and provide code 10698 to receive the special rate. 

Group Room Rate: $196 – also available April 16-17 and 20-21 for those wishing to extend their stay

Lodging Discount Cut-off Date: March 7, 2018 (Rooms may not be available after this date)

Check-in/Check-out Times: 4:00 pm check-in and 11:00 am check-out

Cancellation Policy: By 5:00 pm EST, at least 3 business days before reserved date of arrival.

Parking: Complimentary Self-Parking

Conference Schedule

Wednesday, April 18

Pre-Conference Activities

7:00-8:30 am Guided Walk/Run around Historic Area 
8:00-10:00 am Exhibitor Set-up in the Virginia Room
8:15-11:00 am Colonial Photo Safari
8:30-11:00 am Nine Holes at the Golden Horseshoe’s Spotswood Course
10:00-12:45 pm Registration (Walk-in attendees must pay $375 at the door)
10:00 am-noon Meet our Exhibitors & Light Refreshments
LUNCH ON YOUR OWN – please visit our registration desk to pick up a restaurant list with many options within a short walk of the hotel
(for those requiring dinner reservations, we’ll have a list to which you can add your name).

The 2018 Regional Member Services Conference Begins

1:00-1:15 pm Welcome
1:15-2:00 pm Opening Session: Williamsburg & Cooperatives, Foundations that Continue to Change a Nation
2:00-2:30 pm Break & Vendor Expo
2:30-3:30 pm Choose from these breakout sessions:
     Member Services: Controlling Your Co-op’s Messaging During a Crisis
     Communications: Tuning Up Your Social Media (or How to Get More Views, Likes and Shares)
     Energy: The Story Behind Georgia’s Solar Revolution
     Demand Response/Energy Efficiency: Making Home Improvement Affordable
3:30-3:45 pm Break & Vendor Expo – finalize dinner signups
3:45-4:45 pm Choose from these roundtables:
     Member Services: The 7th Cooperative Principle in Action
     Communications: Keeping Everyone “In the Loop” – Best Practices for Internal Co-op Communications
     Energy: Best Practices for Community Solar
     Demand Response/Energy Efficiency: Innovations in Load Control
5:00-6:00 pm Welcome Reception with our Exhibitors (cash bar, light hors d’ouevres)
DINNER ON YOUR OWN – List of restaurants not requiring reservations and walking maps are on the table outside the exhibit hall.


Thursday, April 19th

7:30-8:30 am Continental Breakfast in the Exhibit Hall
8:30-9:20 am General Session: Why Your Co-op Needs a Digital Communications Strategy                                                      
9:20-9:50 am Break & Vendor Expo
9:50-10:50 am Choose from these breakout sessions:
     Member Services: CWB, the Next Generation
     Communications: Building Your Co-op’s Brand
     Energy: How Net Metering has Impacted the Co-op Business Model
     Demand Response/Energy Efficiency: Innovations in Member Contact
10:50-11:00 am Break & Vendor Expo
11:00-noon General Session: Bringing Broadband to Rural America
Noon-1:00 pm Lunch
1:00-1:30 pm Dessert in Exhibit Hall/Vendor Bingo Drawing (must be present to win)
1:30-2:30 pm Choose from these breakout sessions:
     Member Services: Servicing Members with Special Needs
     Communications: Digital Asset Management Best Practices
     Energy: Cybersecurity: Creating a Culture to Keep Co-op Data Safe
     Demand Response/Energy Efficiency: What Do EV’s Mean for Your Co-op?
2:30-2:45 pm Break & Vendor Expo (final chance to win prizes and must be present to win)
2:45-3:45 pm Choose from these roundtables:
     Member Services: New Takes on an Old Tradition – Changing Up the Annual Meeting Format
     Communications: My Favorite Apps
     Energy: Helping Members Understand Co-op Rates & Fees    
     Demand Response/Energy Efficiency: Saving Energy While on the Go
4:00-6:00 pm Wine Tasting at Williamsburg Winery (meet in lobby, transportation provided)
8:15-10:00 pm Colonial Ghost Tour (meet in the lobby, wear comfortable shoes)


Friday, April 20th

7:30-8:30 am Continental Breakfast available in Exhibit Hall
8:00-9:00 am State Meetings (state basket drop-off)
9:00-10:00 am General Session: TBD/Getting the Most from Customer Data
9:00-11:00 am Exhibitor area breakdown
10:00-10:15 am Break
10:15-10:30 am State Basket Drawing (must be present to win)
10:30-11:30 am Closing Session: The Enduring Role of America’s Cooperatives in Meeting Members’ Needs                          
11:45 am-3:30 pm Jamestown Rediscovery (meet in lobby, carpool to Jamestown, tour starts at 1:00)


Registration Fees:

  • $275 Attendee Registration – Includes welcome reception, conference sessions, Thursday lunch buffet, continental breakfast and refreshments on Thursday and Friday.
  • $50 Guest Registration – Includes the Wednesday welcome reception and the ability to register for optional activities.

Registration fees increase after March 7th


Payment options:

  • Make check payable to: VMDAEC (Please note “2018 Regional” in the memo section). Send it to VMDAEC/2018 Regional, 4201 Dominion Blvd., Glen Allen, VA 23060.
  • Pay online at www.PayPal.me/VMDAEC. (Please note “2018 Regional” in the memo section).
  • Invoice upon request and can include multiple participants.
  • Last cancellation date for a full refund: April 10, 2018


Williamsburg Lodge & Conference Center
310 South England Street
Williamsburg, VA 23185 United States
+ Google Map
(757) 220-7976
View Venue Website


Williamsburg Lodge & Conference Center
310 South England Street
Williamsburg, VA 23185 United States
+ Google Map
(757) 220-7976
View Venue Website