What is the single purpose we have in running an electric cooperative? Serving our members by keeping the lights on and the rates low. You’ve heard – or said – that refrain for years. It is simple, direct and resonates with employees and members.
And, it is absolutely true. Just ask the members we serve.
A number of years ago, an electric cooperative (not in Tennessee) hired a new general manager who promised to change the status quo. He did. His initial contact with the cooperative was as an outside consultant hired to review the organization and suggest changes that would revitalize and “improve” the business. Once hired, the manager immediately began to reorganize departments, change titles and revamp the entire cooperative. The changes he enacted were innovative and quite a bit different.
The changes — and the manager — didn’t last long. I remember that when he left, he made a statement to the effect that he was “good at tearing down walls and not so good at building and maintaining them.” There were a number of failures, but the core failure was that the changes became the focus. Instead of focusing on the one purpose of the cooperative, the focus was placed on the cleverness of the changes.
That doesn’t mean that change is a bad thing. But, change for change itself isn’t always a good thing. Change that loses sight of our reason for existence is doomed to fail. It will fail the cooperative, the employees and the members.
As long as we do that one thing correctly, other avenues open up for us to continue to improve and invest in the communities we serve. Countless other things are vitally important to our members: economic development, great customer service, effective communications and many other needs. But if we fail in our single purpose, it’s time to refocus on the one thing.